Xtracap Fintech India Pvt. Ltd (the "Owner"), the owner of the domain "www.bridge2capital.com" (the "Website") values the users of our website and Bridge2Capital application. Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, usage, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use our website and app and the services offered on our website and app. This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the website and app you are accepting the practices described in this Privacy Policy. By using the Website and app you also give consent to use the Personal Information in accordance with the terms set out in this Privacy Policy. If you have any questions or comments regarding this Privacy Policy, please contact us at info@xtracapindia.com. You may mark the mail to the grievance officer at grievance@xtracapindia.com.
You agree that we may also use Customer Information for the purpose of statistical analysis and for creation of data ("Statistical Information"). In addition to the information that is elicited from you, you are free to volunteer any other information that you feel that the Owner needs to know, but the security and confidentiality as per this Policy is guaranteed only to the information that the Owner directly asks from you. This Policy holds true for a non-customer who has provided information to the Owner, by any means, with the intentions of establishing a relationship, of whatsoever nature, with the Owner. By divulging any information to us you agree to the terms and conditions of this Policy.
You hereby expressly consent to provide the information that may be required in relation to the services being rendered on the Platform by us. You acknowledge that we shall collect the information detailed under this Privacy Policy to facilitate the various financial and non-financial services by partnering with various lending partners, service providers, and third parties based on your requirement.
In order to avail any Services being provided by Bridge2Capital by itself or in partnership with the lenders or other third parties it is important that:
YOU READ, UNDERSTAND, ACKNOWLEDGE AND UNCONDITIONALLY AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY.
IF YOU DO NOT AGREE TO THIS POLICY OR ANY PART THEREOF, YOU CAN CHOOSE NOT TO USE THE PLATFORM OR, AT ANY TIME REVOKE THE CONSENT PROVIDED BY YOU.
For the users consenting to continue accessing the Platform and avail the Services, this Privacy Policy explains our policies and practices regarding the collection, use, and disclosure of Your information.
We may use the Customer Information for, among other things, customer verification, Know your customer, financial underwriting, provision of products and services, for personalization of products or services, marketing or promotion of our financial services or related products or that of our associates and affiliates; for creation of statistical information, statistical analysis or credit scoring, enforcement of your obligations, any other purpose that will help us in providing you with optimal and high-quality services. For providing our users with more clarity, we have explained it in specific category of services below:
Information for 360-degree Financial Health Check: Information that is required for the accurate calculation of the Financial Health Check by Bridge2Capital. Your consent for fetching GSTIN & Credit bureau report and your bank data may be collected from you.
How we use this information: We will collect your bank statement, consent to fetch Credit bureau report and GSTIN data to analyze these data to provide you a detailed analysis report of your financial wellness through our 360-degree FHC product.
Information for Digital Lending: Information collected by Platform for facilitation of Loans being disbursed by the financial lending partners whose details are available on the Website and the Application and who are registered with the Reserve Bank of India (“Lending Partners”). We may collect the following information from you:
User Personal Information: The data points we collect from You for both lending and non-lending services. If you create a Working Capital Limit Account, we may collect your name, image, shop video, mailing address, email address, pan number, ID Proof copy(redacted), income tax returns, bank account number, Bank statements, Your supplier and vendor details like GSTN, Bank Account Detail and reasons for seeking finance, income sources and other documents and images that we request during the registration process, and any information that you provide on your own or for availing credit limit.
KYC data: This includes identification documents issued by the government or other authorities, and includes details of or pertaining to your [Aadhaar Redacted], PAN card etc.
How we use this information: We use this information for your onboarding and Know Your Customer (KYC) purpose with your explicit consent.
Login with Google account: You will be expressly asked in each case whether You want to connect Your email address with your account on our Platform to aid your registration. We do not read your emails or use any information from your account.
Information for Working Capital Limit & Invoice Financing: We will collect the necessary business information, and related documents as per the instructions from the lender partner to be shared with them for availing working capital. We will also collect invoice images, e-way bills, invoice details, Buyer & Seller details including Name, GST, and contact details for invoice financing as per the instruction from the lender partner.
How we use this information: We use this information to share the details and documents with the Lender as per their policy for onboarding and to facilitate invoice financing by sharing the invoice details as per Lender requirement.
SMS Information: Bridge2Capital does not collect your SMS, store or monitor your SMS information
Contact Information: This includes your email addresses (including work email address), in code, office and residential address and contact details to provide seamless service to you with your consent. Sharing these details solely depends on user discretion.
How we use this information: We will collect, and store the email id, name, and address associated with that account for the purpose of verification and to pre-populate relevant fields during the Platform interface.
Financial data: This includes your income details, details of loans issued or otherwise applied for through the Platform, payments, and repayments thereof, bank account details, and bank account statements.
How we use this information: We may collect your financial data to facilitate your application to avail working capital loan and otherwise in connection with your obtaining of credit facilities from regulated entities including our lending partners
Marketing and communications data: This includes your preferences in receiving marketing messages from us and our third parties and your communication preferences.
How we use the information: To manage our relationship with you, including notifying you of changes to any Services.
Device Information and Installed Apps data: We additionally collect certain device information provided herein for our lending and non-lending services. Information related to only UPI enabled apps is collected and its usage depends on how you manage your privacy controls on your device.
How we use the information: We collect information about your device to provide automatic updates and additional security so that your account is not used in other people’s devices. In addition, the information provides us valuable feedback on your identity as a device holder as well as your device behavior, thereby allowing us to improve our products interaction, quality of services and provide an enhanced customized user experience to you. We further collect other identifiable information such as your transactions history on the Platform when you set up an account with us.
Location, Camera, Microphone Access: We will collect your device location and request camera and microphone access for facilitating lending services like Video Personal Discussion as well as providing any non-lending services only in accordance with applicable laws.
How we use this information: We shall collect your device location information for verifying your address, for the KYC and onboarding process for the Services. We may request camera access to scan and capture the required KYC documents as per the instructions of our Lending Partners in accordance with applicable laws. We require microphone permissions to enable a two-way communication between our authorized agents and you for the purpose of performing and completing your Video Personal Discussion for the Lending Services. Your audio shall be recorded for eKYC regulatory purposes.
Information for Non-Lending Services: Information collected by Platform while registering a User on the Platform or while providing Value Added Services (i.e. all services other than calculation Financial Health Check & facilitation of loans).
If you sign up to receive a newsletter, we will collect your email address and account number, reasons for seeking finance, income sources, and email address
How we use this information: We shall collect your email address, name, and reasons for seeking finance to analyze your profile and interests to provide you services as per your requirement.
We do not access your mobile phone resources such as file and media (except as disclosed above in order to enable you to upload documents), call logs and telephony functions. However, we may access your camera, microphone, location or any other facility solely for the purpose of onboarding or KYC checks, after obtaining your explicit consent. We do not collect your biometric data.
Information about you we collect from third parties: For making the Services available to you, we may collect credit information by obtaining specific authorizations from you (if required under applicable laws), from certain third parties such as credit bureaus or credit rating companies as your 'authorized representative' from time to time in accordance with applicable laws during the loan journey as may be requested by our Lending Partners.
In order to facilitate credit products to you, we may receive certain information pertaining to document verification, repayment status etc from certain third parties including NSDL, and payment gateway providers.
We may further collect your bank account numbers or UPI payment information on behalf of our lending partners to facilitate the collection and repayment of loan payments.
We shall only collect this information on a need basis strictly for the purpose of providing you with the Services. The information collected from such third parties is not retained by us. We collect this information as part of our outsourcing obligations to our Lending Partners and it is directly transferred to the Lending Partners upon collection.
Information you give us about you: In the due course of using our Services, you are required to submit data to enable our Services. We use this data to create your profile and provide you with the best available services. Mentioned below is some of the data we collect from you:
Data provided by you by filling in forms in the Application.
Data provided by corresponding with us (for example, by e-mail or chat).
Data and information, you provide when you register to download or register on our App, subscribe to any of our Services (such as applying for a loan), search for a Service, and when you report a problem with our App, our Services, or any of our Sites.
Data including your name, address, gender, date of birth, e-mail address, phone number, username, and other registration information.
PAN Card, [Aadhaar Redacted], financial information such as bank account no., bank statements, credit information, copies of identification documents which are forwarded to our Lending Partners for the onboarding of your application to avail the services.
Data generated by your usage of our Platform
This data helps us create your profiles, complete mandatory KYC as per the requirements of our Lending Partners who offer you the Services, unlock and approve loans and provide you with customized support in case of issues.
Wherever possible, we indicate the mandatory and the optional fields. You always have the option to not provide any information by choosing not to use a particular service or feature on the Platform.
We under no circumstances and at no point take any biometric data from you for any of our services or operations. In case any of our representatives ask for the same from you, we request you to kindly refrain from doing the same and address this concern to our Grievance Officer (the details of the same have been provided below).
Storage of Personal Information: For the provision of lending Services, we shall only store basic personal information such as name, address, contact information which are required to be stored for carrying out our non-lending services. We ensure that every data or information that we collect from you is stored in servers located in India and the same is compliance with all the statutory/regulatory obligations. For other personal information collected as part of our outsourcing services being provided to our Lending Partners, we shall collect such information upon the instructions of the Lending Partners and thereafter transfer the same to the Lending Partners upon the completion of the preliminary onboarding.
We shall use the information collected from you for facilitating the lending and non-lending Services for the following purposes as detailed below. We understand the importance of your information and ensure that it is used for the following intended purposes only.
The intended purpose of collecting information provided by you is to:
establish identity and verify the same;
to facilitate your KYC as per instructions from our Lending Partners;
troubleshoot problems, monitor, improve and administer our Platform;
provide our service i.e. facilitating loans to You or providing our value-added services or non-lending services to you.
design and offer customized products and services offered by our third-party partners;
analyze how the Platform is used, diagnose service or technical problems and maintain security;
send communications notifications, information regarding the products or services requested by You or process queries and applications that You have made on the Platform;
measure consumer interest and satisfaction in our products and services and manage Our relationship with You;
marketing and promotional purposes including sending you promotional SMS, Email and WhatsApp and inform you about online and offline offers, products, services, and updates;
conduct data analysis in order to improve the Services / Products provided to the User;
use the User information in order to comply with country laws and regulations;
use the User information in other ways permitted by law to enable You to take financial services from our lending partners.
resolve disputes and detect and protect us against suspicious or illegal activity, fraud and other criminal activity;
customize your experience and enforce our terms and conditions.
We will use and retain only such basic personal information such as your name, contact information, address details and such other information which are necessary for the provision of Services and for such periods as necessary to provide You the Services on the Platform, to comply with our legal obligations, to resolve disputes, and enforce our agreements.
We will share Your information only with our third parties including our regulated financial partners, vendors etc for facilitation of Services on the Platform.
We will share the information only in such manner as described below:
We disclose and share Your information with the financial service providers, banks or NBFCs and our Lending Partners for facilitation of a loan or facility or line of credit or purchase of a product;
We share Your information with our third-party partners in order to conduct data analysis in order to serve You better and provide Services our Platform;
We may disclose Your information, in order to enforce or apply our terms of use or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We will disclose the data / information provided by a user with other technology partners to track how the user interact with the Platform on our behalf.
We and our affiliates may share Your information with another business entity should we (or our assets) merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business for continuity of business. Should such a transaction occur than any business entity (or the new combined entity) receiving any such information from us shall be bound by this Policy with respect to your information.
We will disclose the information to our third-party technology or third-party data source providers;
We will share Your information under a confidentiality agreement with the third parties and restrict use of the said information by third parties only for the purposes detailed herein. We warrant that there will be no unauthorized disclosure of your information shared with third parties.
We shall disclose your KYC journey or any data with respect to the same to the relevant regulatory authorities as a part of our statutory audit process. Please note that your [Aadhaar Redacted] number shall never be disclosed.
| Sr. No. | Service Provider Name | Service Received |
|---|---|---|
| 1 | IRIS | GST validation and basic GST details such as status of GST (active/inactive), constitution of business, registered business name, past data, etc. |
| 2 | GUPSHUP | SMS services, registered content publish. |
| 3 | NUPAY |
|
| 4 | SIGNZY | Document OCR Service |
We may share your personal information with the governmental authorities, quasi-governmental authorities, judicial authorities and quasi-judicial authorities if we are acting under any duty, request or order as part of our legal obligations and in accordance with the applicable laws. By accepting this Privacy Policy, you hereby provide your consent to disclose your personal information for such regulatory disclosure.
Any disclosure to third parties is subject to the following:
If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request, we shall not seek your explicit consent however we shall reasonably endeavor to notify the same to you accordingly.
We shall take your express consent in the event we share your personal data with third parties;
We shall share your information with third-party only on a need basis and only for the purpose stated hereunder, as per the applicable laws.
We shall additionally seek express consent through a separate consent for at appropriate stages of data collection, if so required under applicable laws.
Usage of your information by such third parties is subject to their privacy policies. We share limited information with them, strictly to the extent required. We recommend you to have a look at the privacy policies of such third parties.
How and when does the owner collect this information?
Providing Information to Us: We collect Sensitive / Personal Data / Information from you when you provide it to us. For example, if you purchase a product or services, or make an application for a credit limit, loan or finance etc., we may collect your name, mailing address, telephone number, pan number, Goods & Services Tax number, income tax returns, bank account number, passport details, driving license details, Bank statements, reasons for seeking finance, income sources and email address. If you create a Credit limit Account, we may collect your name, tax identification number, mailing address, email address, pan number, tan number, income tax returns, bank account number, passport details, driving license details, Bank statements, Your supplier and vendor details like GSTN , Bank Account Detail and reasons for seeking finance, income sources and other information that we request during the registration process, and any information that you provide on your own Or for availing credit limit. If you sign up to receive a newsletter, we will collect your email address.
If you communicate with us regarding the Website or the services, we will collect any information that you provide to us in any such communication.
Analytic and Reporting Technologies: Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, clickstream patterns, and the dates and times that the Website, app and the services are accessed. We also contract with several online partners or / and financial services partners to help manage, monitor and optimize our website and the services and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use web beacons and cookies.
I hereby appoint Bridge2capital as my authorized representative to receive my credit information from Equifax(Credit bureau).
I hereby unconditionally give my consent to and instruct the bureau to provide my credit information to me and Bridge2Capital on a request submitted via the Bridge2Capital app from time to time.
By submitting this request via the Bridge2Capital app I hereby authorize Bridge2Capital to access my creditworthiness and recommend my application to NBFC/Bank for business loan for my business. I also agree that the assistance will be provided solely at the discretion of the NBFC/Bank and submission of credit information from Equifax via Bridge2Capital by me doesn’t automatically qualify me for business loan.
We have taken reasonable measures to protect security and confidentiality of the Customer Information and its transmission through the World Wide Web. You are required to follow the Terms and Conditions while using this Website including the instructions stated therein in respect of security and confidentiality of your Log-in and Password.
The Owner will give access to Customer Information to only authorized employees.
We may share your personal data and other information collected by us including identification details, contact information, transactional data, and loan-related information with third-party financial service providers, including banks, NBFCs, payment service providers, credit bureaus, and other regulated entities, for purposes such as service delivery, credit assessment, verification, payment processing, regulatory compliance, or other legitimate business needs.
You acknowledge and agree that once such information is shared, the collection, storage, processing, and use of your data by these financial service providers shall be governed by their respective privacy policies and data-handling practices.
List of financial service provider and their privacy policy (as may be amended from time to time):
IIFL Finance Limited - Privacy Policy | IIFL Finance
Does the owner protect my personal information?
Bridge2Capital promises to protect your personal data from unauthorized access, misuse, and disclosure using the right security measures based on the type of data and how we are processing the same.
Personal Information: Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized-party access or other acts of third parties, or acts or omissions beyond our reasonable control.
Website Content: The content that you store, post, or transmit on or through the Website, such as message board postings, storefront pages, and images on your Products, may be accessed by other users, including people that you do not know. We are not responsible for the actions of others. Therefore, you should use care in communicating with other users and only disclose your Personal Information to other users that you know to be trustworthy. You should not assume that your content will be kept private.
We retain information about you to provide a seamless experience, to contact you in case of support required and about your account, to detect, mitigate, prevent, and investigate fraudulent or illegal activities during the course of the Services.
We retain your data for as long as necessary to provide you with our services. We may also retain and use your basic personal information inter alia as name, contact number, transactional details and address details as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements which shall always be in accordance with applicable laws. Subject to this section, we may delete your data upon reasonable written request for the same at info@xtracapindia.com at any stage. Additionally, you can request deletion through https://accountservice.bridge2capital.com/ . However, you may not be able to use our services after deletion.
We shall not be held liable for disclosure of Customer Information or Statistical Information in accordance with this Privacy Commitment or in terms of any other agreements with you.
We may disclose the Statistical Information to any person, without any limitation and you hereby give your consent for the same (until revoked). We may disclose Customer Information to any of our associates and affiliates without any limitation and you hereby give your consent for the same. We may disclose the Customer Information, to third parties, without limitation, for the following reasons and you hereby give your consent for the same (until revoked)
To comply with legal requirements, legal process, legal or regulatory obligations